FAQ

What types of Clothing does DifferentEra offer?

DifferentEra specializes in a unique collection of art that promotes individuality and self-expression. Our designs, such as "Separated By Desire" and "Separated By Knowledge," are crafted to encourage wearers to embrace their unique perspectives and emotions.

How long does shipping take for my order?

For orders within the United States, you can expect delivery within 2-5 business days. International orders typically arrive within 2 weeks after purchase. Please note that processing time of 24 to 48 hours is required before shipment.

How long does shipping take for my order if items are out of stocK?

Orders that are out of stock may take longer to ship as we wait for our manufacturers to give us the items to restock. For out of stock orders within the United States, you can expect delivery within 2-5 weeks. International orders typically arrive within 3-6 weeks after purchase. Please note that processing time of 24 to 48 hours is required before shipment.

Can I cancel my order after it has been placed?

Orders can only be canceled before a tracking number is issued. Once a tracking number has been provided, the order cannot be canceled.

What should I do if my order arrives damaged or incorrect?

Upon receiving your order, it is important to inspect the items immediately. If you find that the item is defective, damaged, or incorrect, please contact us right away so we can evaluate the issue and take appropriate action.

Are there any import taxes or duties I should be aware of for international orders?

Yes, DifferentEra is not responsible for any import taxes or duties that may be imposed by your country. It is advisable to check with your local customs office for any applicable fees before placing an order.

What happens if my package is lost during shipping?

Once your package has been shipped, DifferentEra is not responsible for any delivery issues. If your package is lost, you will need to contact the shipping carrier directly for assistance with claims and locating the package.

What if I need to return my order?

If you do not accept your package and it is returned to us, you will be responsible for covering the reshipping fees to have the package sent back to you.

How can I ensure my order is delivered on time?

To ensure timely delivery, it is crucial to provide accurate shipping information, including correct street numbers, abbreviations, and apartment numbers. Any errors in the address may result in delays or lost packages.